HANRO USA Inc. has created this privacy statement because We believe you have a right to a safe, secure online shopping experience. We are committed both to protecting your privacy and informing you how information from you will be used. If you still have concerns or questions after reading this policy, please contact us.
What information is gathered about me and why?
HANRO USA Inc. and/or any of its related, affiliated and/or subsidiary companies (individually and collectively, "HANRO" "We," "Our" or "Us"), does collect certain customer information. We use this information to process orders, enhance your shopping experience and communicate with Our customers.
We use order forms that allow you to buy Our products. We collect your name, e-mail address, postal address, and credit card information. This information is used to process and send orders. We also use this information to contact you in case there is a question or problem with an order.
When you register to receive Our newsletter or emails, enter a contest or other promotional feature, We may collect your name, e-mail address, and other demographic information, such as zip code, age, or income level. We use this contact information to send you emails and other communications containing information about Our company, updates and product offerings, and to contact you, if necessary. You can unsubscribe to these emails at any time.
We also use data collected when you register to receive Our newsletter or emails, enter a contest or other promotional feature, and make purchases to enhance and personalize your shopping experience.
We use your IP address to help diagnose problems with Our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on Our site. Any personally identifiable information contained in Our IP address logs will be treated with the same respect for your privacy that order and registration information is treated.
Information Collected Through Technology
In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with our website ("Usage Information"). This may include the browser that you are using, the URL that referred you to our website, all of the areas within our website that you visit, and the time of day, among other information. We may use the Usage Information for a variety of purposes, including to enhance, or otherwise improve our website. In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer or other device used to access our website (any, a “Device”). A Device Identifier is a number that is automatically assigned to the Device used to access our website, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with personally identifiable information, we will treat it as Personal Information.
A few of the tracking technologies that may be used to collect Usage Information include, without limitation, the following:
- Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our web pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our website, to monitor how users navigate our website, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
- Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with our website, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to our website, and is deactivated or deleted thereafter.
- Web Logs. Like most standard website servers, we log IP addresses (a unique number assigned to every computer on the Internet) and device identification in order to improve security, analyze trends and administer our website. We may track your movement within our website, the pages from which you were referred, access times and browser types. This information may include the browser you are using, the Internet address from which you linked to our website, the operating system of your computer, the unique IP address of the computer or device identification from the mobile device that you used to access our website and usage and browsing habits. We use this information in the aggregate to gauge the effectiveness, usage, and popularity of our website, track information for statistical purposes, help diagnose and troubleshoot server malfunctions, analyze trends, track user movement in the aggregate, and gather broad demographic information. We may also use individual information we collect through web logs to send you targeted offers and other communications.
Third Party Analytics Technologies and Software Providers
Who else has access to the information I provide to HANRO?
HANRO restricts access to your information to those employees, contractors and agents of HANRO who need to access your information for the purposes specified above. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
Except as otherwise set forth herein, We do not sell, rent, or give away your personal information to anyone without your consent. We do supply information for the purpose of billing and shipping your order. In other words, We do get approval from the credit card company and do give the shipper your address. The other form of third party information that may be used is personally identifiable information submitted for another person by you. For instance, if you want to buy a gift for a friend and have it shipped to them; or, if you complete a "tell a friend" form on Our site. Also, We may release account information when We believe, in good faith, that such release is reasonably necessary to 1) comply with the law, 2) enforce or apply the terms of any of Our user agreements or 3) protect the rights, property, or safety of HANRO and Our users, or others.
How do I manage how much information I share or if I share any at all?
You can opt out of receiving e-mail and other communications from us. You can also update and/or correct any information about yourself that you've provided to us. Just contact us using any of the ways listed at the top of this page.
What is HANRO doing to protect my privacy?
This site has security measures in place to protect from the loss, misuse, and alteration of information under Our control. Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address. We routinely and zealously monitor and upgrade Our security systems to ensure that We use the best security technology available.
We are sincerely committed to a safe and secure web experience for Our visitors. If, after reading all this, you have concerns or questions, by all means, get in touch with us.